Our Guarantee & Warranty - Servo Garage Doors Cumming

The Servo Garage Doors Cumming Guarantee

When we leave your driveway in Cumming, you’ll have two things in hand: a written price you agreed to before we touched a single bolt, and a photo record of everything we found and fixed. That’s the guarantee, reduced to what it actually means. We’ve been doing garage doors here since 2015, and we’ve learned a guarantee is only as good as the paperwork behind it. No handshakes, no “trust me.” A flat written price before work starts, a documented scope, and a 365-day promise that if it isn’t right, we make it right. That’s what we stand behind, and it applies to every repair, installation, and opener job we run in Cumming, GA. If you ever find yourself staring at a written estimate from another company and want a second set of eyes, bring it to us. The second opinion is free.

Call (470) 758-8863

What’s Covered

• Workmanship on every repair and installation. If a repair we performed fails within 365 days, we return and redo it at no charge, per the Done Right Promise.
• Parts transparency. Before any replacement part goes on your door, you see the failed part. Clause 4 of The Haven Standard is why our technician photographs the failed torsion spring or stripped gear before quoting a replacement.
• Written scope, no surprises. The price covers exactly what’s listed in the written scope. If we find something else, you get a new written price before that work begins.
• Eight major brands serviced. LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. If your door carries one of those names, we carry the experience to work on it correctly.
• Clean job site. We don’t leave springs, cable remnants, or packaging in your garage. The technician does a walkthrough with you before leaving.
• On-time arrival window. You get a named technician and an on-the-way text, not a four-hour callback window.
• Documented photo record on every visit. You receive evidence of what was found and what was done. That’s not optional, and it never has been.
• Free second opinion on any written estimate. Bring the paperwork from another company. We’ll review it line by line, no charge, no obligation.

Our Satisfaction Promise

Here’s the process if something isn’t right. You call us at (470) 758-8863. A real person answers, because live phone coverage runs 24/7, including holidays. You describe the problem. We schedule a return visit with a named technician. That technician arrives, assesses the issue against the original written scope, and we fix it. No arguments, no “that’s normal wear.” The 365-Day Done Right Promise is backed by a terms page, not a handshake. If a spring we installed breaks within the coverage window, we replace it. If an opener logic board fails after our install, we address it. The standard is simple: we said we’d do it right, and if it isn’t right, we do it again until it is. Marcus Deller, Owner at Servo Garage Doors Cumming, has built the business on this exact promise since 2015. We don’t send a different crew with a different attitude. Same standard, same documentation, same guarantee.

What sets this apart from every “satisfaction guaranteed” slogan is that we define what satisfaction means before we start. You agreed to a written price. You agreed to a written scope. The warranty is not vague language on a receipt. It’s a measurable, dated commitment tied to the work performed, documented with photos, and honored without requiring you to produce anything except your call.

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Licensed & Insured Backing

Licensing and insurance aren’t decorative. They’re the difference between a promise and a liability. Servo Garage Doors Cumming is an independently owned and operated business holding its own license and insurance, not a franchise borrowing a name. That means the accountability sits with the technician standing in your garage, not a distant corporate office. If a door panel is damaged during installation, you’re covered. If property is damaged during a spring replacement, you’re covered. If a technician is injured on your property, that’s our insurance, not your homeowner’s policy. The Haven Standard contributes the documentation system and the standard our technicians agree to work to, but the license and insurance belong to the local business. That structure matters because it means the guarantee is enforced locally, by people you can reach, not by a claims department in another state.

Written by Marcus Deller, Owner at Servo Garage Doors Cumming, serving Cumming, GA since 2015. Call (470) 758-8863 for a written price before any work starts.